PTL Live Chat Web Software
Music Marketing and Voice Over Services
Frequently Asked Questions
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PTL Live Chat Product Features

Pricing Info Version:PTL-3
1 Operator Per Month* $17.95
5 Operators Per Month $69.75
20 Operators Per Month $259.00
Max # of Operators Unlimited

Features
Online/Offline Status Yes
Auto Web Image Change Controls Yes
Online/Offline Messaging System Yes
Built-In Chat Buttons/Images Yes
Customizable Chat Buttons Yes
Remote Administration Yes

Chat Operators Conveniences:  
Knowledge Base Software & Search Engine Yes
Operator to Operator Chat Yes
Multiple Chat Sessions Yes
Single-Operator, Multi-Location Capability Yes
Sound Alerts Yes
Visual Alerts Yes
Built-In Spell Checker Yes
Preview Text Before Viewer Sends Message Yes
Operator Custom Chat-Room Meeting Capability Yes

Chat Customer Convenience:  
Email Chat Transcript Yes
Co-Web Browsing Yes
"Call-Now" Option Yes

Tracking Abilities:  
Visitor History/Transcripts Yes

Customer Support:  
Live Chat Support Yes
Email Support Yes
Toll-Free Telephone Support Yes
Message Center (when Offline) Yes

Supported Configurations:  
Windows Vista Yes
Windows XP Yes
Mac Yes
Cell-Phone/Mobile Operator Capabilities Yes

Traffic Monitoring Abilities:  
Proactive Invitation** n/a

Other Sales/Customer Service Tools
(additional costs apply)
 
Live Chat Retrieval Center
(Outsourcing Chat Pick-Up)
Yes
Phone "On-Hold" Music with Voice-Over Yes
Website Music with Voice-Over Yes

n/a: Not Available

* Minimum of 3 Operators

** PGI strongly believes that "Proactive Chat" implemented by a company is an intrusion and does not service as an effective customer service/sales tool.


"Every interaction is a sales opportunity"
Richard FairBank,
CEO & Chariman
Capital One

Testimonials

"I am pleased to take the time to report that Amanda from your online tech support was very helpful, more helpful than my assigned inside sales rep.

After being frustrated dealing with my sales rep, I went online to find you have IMMEDIATE online tech support. Amanda responded and resolved one of my issues within 3 minutes and I was obviously impressed enough to write this letter.

Kudos to you for using technology to improve your customer service."
Brent T., Consumer
"PierTech Live Online Support really works well with our business and makes us stand out from our competitors!

We love presenting this to new customers; it makes us more innovative and service-oriented, which is one of our company goals!"
Marie W., Customer Service Manager, BeneServ Corporate Benefit Services
"Within the first two days of using PierTech Live Online Support, we received a $4,700 order from a new customer. It started with a simple chat about one of our products, then turned into a extremely large sale considering our average order-size is $550.00!"
Marty E., Sales Manager
Strybuc Industries
"My favorite feature in PierTech Live is not only the live chat service-offering, but the Knowledge Base software. I can store all types of information in there, and when a customer calls and I need answers, I just search my Knowledge Base for the answer; from anywhere in or outside the office!"
Karen C., Sales Support,
PPP Manufacturing Company
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